This policy explains the cancellation, refund and dispute procedures applicable to freelance projects and membership plans offered through FreelancerJobs.in.
Last updated: 18 October 2026
FreelancerJobs.in is an online freelance marketplace that connects clients with independent freelancers and provides related digital platform services.
Payments may be accepted for membership plans and other services offered through the platform. Payment processing is facilitated through our payment gateway partners, including Razorpay where applicable.
Cancellation and refund requests are assessed according to the type of transaction, the status of the service, the applicable terms and the circumstances of the request.
Nothing in this policy is intended to exclude or restrict any consumer right or remedy that cannot lawfully be excluded under applicable law.
Clients should carefully review the delivered work before approving a project and authorizing the applicable payment release.
Once the client approves the work and the project payment has been released, the transaction will generally be considered completed. A subsequent refund request may be assessed according to the applicable terms, dispute process and law.
Refunds are not guaranteed after project approval. However, this does not remove any rights or remedies available under applicable law.
FreelancerJobs.in offers optional paid membership plans that provide freelancers with access to additional platform features. Membership fees are separate from the value of individual freelance projects.
The ₹199 payment is the annual fee for the FreelancerJobs.in Basic membership plan. It provides eligible freelancers with the following features, subject to the plan's applicable terms and usage limits.
Membership validity: one year from activation, subject to successful payment verification.
The ₹499 payment is the annual fee for the FreelancerJobs.in Pro membership plan. It provides eligible freelancers with enhanced access to the following platform features.
Membership validity: one year from activation, subject to successful payment verification.
Membership features are made available after successful payment verification and activation by FreelancerJobs.in. The membership period is one year from activation, as applicable to the selected plan.
Membership fees are generally non-refundable once the membership has been activated or its associated features have been used, subject to applicable law and the circumstances of the request.
If a customer believes a payment was duplicated, made in error, or was unauthorized, the customer may contact support and provide the relevant transaction details for review.
If a refund is approved, it will normally be processed through the original payment method wherever technically possible. The time taken for the refund to appear in the customer's account depends on the payment gateway, bank or payment service provider.
Users are encouraged to keep project agreements, communication and applicable transactions within FreelancerJobs.in wherever the platform provides the relevant functionality.
FreelancerJobs.in may be unable to verify transactions independently completed outside the platform. Such transactions may fall outside the platform's refund or dispute process, subject to applicable law.
Step 1: Contact FreelancerJobs.in support or use the relevant project workspace, where available.
Step 2: Provide your registered account details, payment ID or transaction reference, and the reason for your request.
Step 3: Attach relevant supporting documents, receipts, screenshots or communication records, where applicable.
Step 4: Our team may review the request and seek additional information where necessary.
Step 5: If the refund is approved, it will be initiated through the applicable payment processing mechanism.
Approved refunds will normally be sent to the original payment method, wherever supported by the payment gateway and the applicable transaction.
The time required for a refund to be credited may vary according to the payment method, issuing bank, card network, UPI provider or payment service provider.
A refund request is not considered completed merely because it has been submitted. Customers may contact support for an update on the status of an eligible request.
Customers who believe that a payment was unauthorized, duplicated or incorrectly charged should contact our support team as soon as possible.
We may request information needed to verify the transaction and assess the appropriate resolution. This review does not limit any rights available to the customer under applicable law.
For membership, cancellation, refund or payment-related queries, please contact FreelancerJobs.in through the support options available on our website.
Please include your registered email address and the relevant payment reference when contacting support. Do not share your card PIN, CVV, OTP or payment account password.