Refund Policy - FreelancerJobs.in

1. General Refund Policy

FreelancerJobs.in is an online freelance marketplace that connects clients with independent freelancers and provides digital platform features, including paid freelancer membership plans.

Refund eligibility depends on the nature of the payment, the status of the service, the applicable terms and the circumstances of the request. Submission of a refund request does not automatically guarantee approval.

Refund decisions will be assessed fairly using the available transaction records and supporting information. Nothing in this policy limits any consumer rights or remedies that cannot lawfully be excluded under applicable law.

2. Client Refunds - Project Payments

Clients may request a review of a project payment where the agreed service has not been delivered or a material issue has occurred. Each request is assessed according to the project agreement, transaction status and relevant evidence.

Cases Eligible for Review

Freelancer fails to deliver the agreed work.
Freelancer becomes unresponsive for a prolonged period.
Delivered work materially differs from the agreed requirements.
Credible evidence of fraud or substantial plagiarism is provided.

Other Circumstances

A request made after project approval may require additional review.
Changes to requirements after work has started may affect eligibility.
Work or payments arranged independently outside the platform may be difficult for us to verify.
The availability of a refund depends on the transaction status and applicable terms.

How Project Disputes Are Reviewed

Customers may be asked to provide project details, delivery records, relevant chat messages or other evidence. Where appropriate, the other party may be given an opportunity to respond before a decision is made.

A full refund is not guaranteed in every dispute. Any approved refund will depend on the findings of the review, the applicable agreement and relevant legal requirements.

3. Freelancer Earnings and Payment Disputes

Payments relating to completed freelance projects are subject to the applicable project terms and payment workflow on the platform.

If a client raises a dispute about delivered work, the relevant transaction records, agreed requirements and available communication may be reviewed before a decision is made.

Project approval or a displayed wallet balance does not, by itself, determine the outcome of every subsequent payment dispute. Applicable law, payment-provider requirements and the actual transaction status will be taken into account.

4. Freelancer Membership Fee Refunds

FreelancerJobs.in offers optional annual membership plans for freelancers. Membership payments are fees for access to the features included in the selected plan. They are separate from individual freelance project payments.

Basic Membership

₹199 / Year

✓ 4 proposals per day
✓ 10 proposals per week
✓ 10 chats per week
✓ Access to platform support

The ₹199 payment is the annual fee for the Basic membership plan. Membership features are made available following successful payment verification and activation.

Pro Membership

₹499 / Year

✓ Unlimited proposals
✓ Unlimited chats
✓ Top of Search feature
✓ Verified Badge feature
✓ Access to platform support

The ₹499 payment is the annual fee for the Pro membership plan. Membership features are made available following successful payment verification and activation.

Membership Refund Conditions

Membership fees are generally non-refundable once the membership has been activated or its associated features have been used, subject to applicable law and the circumstances of the request.

Customers who believe that a payment was duplicated, made in error, or was unauthorized may contact support with the relevant transaction details for review.

Refund eligibility will be assessed based on the payment records, membership activation status, feature usage and applicable terms. This policy does not override any mandatory rights under applicable law.

5. How to Request a Refund

Step 1: Contact our support team using the contact options published on FreelancerJobs.in.

Step 2: Provide your registered account email, transaction/payment ID, payment date and the reason for your request.

Step 3: Provide relevant receipts, screenshots or supporting records if requested.

Step 4: Our team will review the request and may contact you if further information is required.

Step 5: If approved, the refund will be initiated through the applicable payment processing mechanism.

6. Refund Processing Time and Method

Approved refunds will normally be processed through the original payment method, wherever supported by the payment gateway and the relevant transaction.

The time required for the amount to appear in the customer's account may vary depending on the payment gateway, issuing bank, card network, UPI provider or other payment service provider.

We do not guarantee an exact crediting time for every payment method. Customers may contact support for an update on the status of an approved refund.

7. Unauthorized or Duplicate Payments

If you believe that a payment was unauthorized, duplicated or incorrectly charged, please contact our support team as soon as possible.

We may request additional information to verify the transaction and determine the appropriate resolution. Customers should never share their card PIN, CVV, OTP or payment account password with our team.

8. Contact Support

For refund, membership or payment-related queries, contact FreelancerJobs.in using the support details published on our website. Please include your transaction reference and registered email address.

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