TRUST & SAFETY

Trust & Safety

Verified users, secure payments, and transparent work. We built BharatSetu to be the safest place to work online in India.

Aadhaar

Verified Users

Razorpay

Escrow Secured

24/7

Support & Dispute

1. Verified Identities

Every freelancer is Aadhaar verified and every client is mobile/email verified. No fake profiles. What you see is who you work with.

2. Secure Escrow Payment

Client pays to BharatSetu, not directly to freelancer. Money is held in Razorpay Escrow and released only when client approves the work. 100% refundable.

3. Fair Dispute Resolution

If something goes wrong, our Indian support team mediates fairly. We check chat, workspace files and delivery to give a fair decision within 48 hours.

4. Data Privacy

Your chats, files and personal data are encrypted with SSL. We never sell your data to third parties. Your work belongs to you.

How we keep you safe

Profile Verification

Aadhaar + PAN + Skill proof verification for freelancers. Mobile & GST verification for clients.

Workspace Tracking

All work happens in our dedicated workspace with chat history, file logs and milestones. Full transparency.

Escrow Protection

Payment is held securely by Razorpay until work is approved. No risk of non-payment for freelancers, no risk of bad work for clients.

24/7 Human Support

Real Indian support team, not bots. Contact via chat, email or phone.

Safety Tips

Always pay inside BharatSetu. Never pay directly via UPI/Google Pay outside platform.
Keep communication inside workspace. So we have proof in case of dispute.
Don't share personal Aadhaar/PAN photos in chat. Verification is done by platform only.
Report suspicious users immediately from profile > Report button.

Read FAQs